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Ordering Information

CHRISTMAS SHUTDOWN DATES 2020

The workshop will be closed from Thursday 17th December 2020 re-opening on Tuesday 5th January 2021

Dates for last orders are shown below – any orders received after these dates will not be processed until our return to work in January 2021. If you have a deadline or commission which might be affected by these dates please email us.

UK orders: 3rd December 2020

Australia & New Zealand: 26th November 2020

All other destinations: 3rd December 2020

Last minutes gifts – remember Pipers Silks Gift Card makes an excellent Christmas present – click on link https://pipers-silks.com/shop/miscellaneous/gift-cards/gift-card

Payment methods for ordering online are:

Paypal – pay using your Paypal account

All major credit cards – click on payment via Paypal. You will then be given the option to enter your card details for   payment

Bank Transfer – click on this method and our bank details will be shown on screen.  Your silks will not be despatched until funds have been received by our bank.  PLEASE NOTE: all bank charges to be paid by customer.

Cheque – your silks will not be despatched until we are in receipt of your cheque

Orders via email:

Orders can be placed via email to susanpeck@pipers-silks.com  This may be necessary if you have special order requirements. Emailed orders will be invoiced through Paypal using your email address. You will then have the option to pay using any major credit/debit card or through a Paypal account.

If you wish to pay by cheque a pro-forma invoice will be sent to you for payment. Please ensure that you include your full postal address in your email.

Orders by post:

Orders can be sent via post to the address on our contact page.   Please include your cheque in payment or your credit card details.

Orders by telephone:

We are happy to take orders via telephone for payment using your credit/debit card or for payment via pro-forma invoice.

Please note that the workshop is very noisy and we do not always hear the telephone so please be patient if you are trying to contact us in this way.

Never send your credit/debit card information via email!

TO VIEW OUR POSTAGE RATES PLEASE CLICK HERE

Colour Matching:

If you require our colour matching service please send a sample of the colour required and we will match to the nearest possible shade.

Embroidery Designs:

If you require silks for a design from one of Helen M Stevens’ books please supply the following information:

Book name/Page number/Plate number and confirm whether you require silks for the whole or part plate.

Class or Project Dates:

If you require your silks for a class or project please confirm the class or project dates so that we can ensure your silks arrive on time.

Guarantee & Returns:

If you are not happy with your silks we will refund the costs of the silks only, provided that the silks are returned to us in perfect condition, as supplied in their original packing.  Please return within 14 days of receipt. We do not pay return postage costs.

Caution:

It is recommended that colours silks are not washed.  Dry cleaning is preferred.